Still can't download FIFA 21 on Xbox Series X? This is the problem

Many Xbox Series X and Xbox Series S users are experiencing an annoying problem that has not allowed them to download the improved version of FIFA 21 coins for the new Microsoft consoles. It's been a week since the update was available in the store and the problem is still there. What happen?

I can't download the enhanced version of FIFA 21

If you have a PS5 you probably won't have any problem upgrading your PS4 version to the PlayStation 5 Enhanced Graphics version, however if you are on the Xbox Series X and Xbox Series S side it is very You may still not be able to download the game at this point.

The official forums of Microsoft and EA have been filled with protests around the error, since users who bought the digital version of FIFA and redeemed the code through the store, are seeing how their standard version is not updated to the Series X|S version.

The problem is that the application store only lets you download the 10-hour trial version, something that if it occurs and the user accepts, ends up linking said version to the player's profile and ends up generating an absurd loop with which you cannot download the upgraded version in no time.

Microsoft invites you to contact the seller

As we can read in the Microsoft forums, the official response from the company is that, in case you cannot get the version of the new consoles, contact the store from which you bought the digital code so that they can supply you a new code. This would fix the problem and allow you to download the upgraded version once and for all, but it wouldn't finish solving the licensing mess that exists today.

Right now, all users can do is download the trial version of EA Play with 10 hours of duration (this does include the improved version), a period that once finished prevents you from continuing to play the game, so you would be left without playing. That is the situation in which many players find themselves, so the level of protest is considerable.

EA or Microsoft's fault?

At the moment the situation does not seem to be entirely clear, but it is possible that both are to blame. EA would be the cause of the mess by not having correctly controlled the transition of versions, especially after the appearance of the Beckham Special Edition. However, Microsoft would also be guilty, since on PS5 PlayStation users have also gone through the same ordeal, but Sony is solving the problem through customer service by unlinking the trial version from the profiles of the player, something that Microsoft does not seem to have in its hand.

Those of Redmond have confirmed that the reservations of the standard version or other versions, or purchases made directly in the Microsoft Store are affected by this problem, so that is the reason that some users can download the improved version and others cannot.

We have contacted EA so that they can clarify the situation a little more for us, so we will update this article when we have official information from them.