Disney's streaming service is not exactly the oldest, but it has become a favorite for many people. The Disney+ catalog is really varied, and its productions rarely end up disappointing. However, as with competing platforms, Disney+ is not infallible. When sitting in front of the sofa, it may be the case that we experience some kind of problem that prevents us from connecting to the servers. Throughout this post we will explain what you should do to resolve any issues you encounter while watching Disney+ on any device.
Common Disney+ problems
In this first block we will talk about problems that usually appear with Disney + regardless of the device and operating system that you are using. Almost 90% of the times you have problems viewing the Disney+ catalog will be due to your application, the device you are using, or your Internet connection.
For this reason, below we will show you some general tips to solve the most common problems of Disney +. Our recommendation is that you apply them one after the other in order. Before you finish the list, most likely you have solved your problem:
- Reboot your TV, streaming device, computer or phone
- Close and reopen the Disney+ app on the device you are using.
- Reboot your router.
- After restarting the router, check for Internet problems. Is your connection stable?
- Update the app Disney+ to the latest version
- Uninstall and reinstall the app from Disney+.
- Check for updates on your TV or streaming device.
- Check if the Disney+ service is down.
If this hasn't worked, read on for specific tips and a list of common Disney+ error codes and its meaning.
Error: Connection not possible
A frequent problem with Disney+ is seeing an "unable to connect" error. This means that your device or browser could not connect to the server.
This usually happens because Disney+ is overloaded with too many users trying to access it at the same time. Other times, it's because you opened the app too quickly before your device could establish an internet connection. This problem usually resolves itself in a few minutes. Close the app, wait a minute or two, and try again.
The Disney+ app constantly closes or hangs
Is the Disney+ app constantly crashing? The first step is restart the Disney+ app and the device you are using.
At this point, make sure that you have enough space on the internal storage of the device you are using. He crash it could be because the app has no space to manage your internal files.
If the problem persists, uninstall and reinstall the app. From here, you should investigate if it is a matter of your mobile, dongle or whatever you are using. If this phenomenon does not happen to you with more applications, the ideal is that you go to the Disney + Help Center or call their customer service.
Error: Codes 39 and 83
Two of the most common Disney+ issues are error code 39 and error code 83.
Error 39 on Disney+
Error code 39 means that the video you are trying to view cannot be viewed at the moment. This could be a regional availability issue. This error usually appears if we have been traveling to another country, or if we use some type of VPN or proxy to connect to the Internet.
Also, error 39 can often occur when you try to stream Disney+ with the Xbox application. As the first step, try to restart your Xbox. If it doesn't work for you, there is a trick to bypass this error: use another device to start watching the episode or movie you want to watch. Launch it and then exit the app. Then, go back to your Xbox and tap on 'continue watching'. The error will be gone.
What does Disney+ Error 83 mean?
Error code 83 is another fairly common problem. Occurs when used Mobile data for connection instead of Wi-Fi. It also appears when iPhone and Android users are connected to a hotspot.
This error can be fixed configuring the APN of your mobile, but it will not guarantee success either and you could even lose the connectivity of your mobile if you do not do it correctly.
If this problem occurs to you, it is best to search for a Wi-Fi network and download offline content on your terminal if you are going to be away from home for a while and want to continue enjoying Disney+ content.
Other typical Disney+ mistakes
There are many other error codes that the Disney+ application can show us after a failure. However, almost all of them have their origin in the problems that we have discussed in previous paragraphs. Some of the most interesting are the following:
- Errors 11, 15, 29, 55, 36 and 44: the content you want to see is not available in your current location. The solution to these errors is the same as we have seen for error 39.
- Error 22: means Disney+ parental controls are working, so age-restricted content is being blocked.
- Error 31: The app is having trouble determining your location. If Disney+ does not know your location, it will not show you any catalog, since each of them is restricted by country. Fixing this bug is as easy as disabling the VPN you're using. If this happens to you on a public Wi-Fi network, the solution is more complicated, because since you don't own the network, you won't be able to do anything about it.
- Error 43: You started watching a series or a movie, but for one reason or another, the work is no longer available in your region.
- Error 86: it is one of the most fearsome errors. It means your account is locked. If you haven't done anything wrong, your account may have been locked because you were hacked. If not, it is also possible that there is a problem with your membership payment. This mistake is also common if you have dedicated yourself to reselling your account. In any case, you should talk to customer service to explain what has happened.