Are you so quietly playing your PlayStation 5 and shuts down without warning? There are several reasons why your PS5 may not be working properly. If the problem with your console begins to occur more times than necessary, we show you the most common causes that usually cause this problem. So stick around and take note.
Problem with turning on the PS5
Consoles are always perfect while in the hands of the designers, but there comes a time when All of this is blown up when they go on the market and it is the hands of the users who begin to use them.. Then a huge number of circumstances (many of them different), uses and experiments take place that test the resistance of each component and whose result had not crossed the minds of the engineers who were part of the manufacturing process. It is what the famous phrase that “Paper resists everything” usually says.
And PS5, despite the fact that it is not a console that has been characterized by having serious hardware problems in its first months of life, it has seen how one incident prevailed over all the others: and it is a sudden shutdown whose origin is on the HDMI connector and all the torrent of technology that allows us to enjoy games in glorious 4K at 60 fps with HDR.
One of the reasons why your PlayStation 5 could be turning itself off and failing is because of the HDMI Device Link. The PS5 is compatible with HDMI CEC, which means that when we turn on the console we can also turn on the television. This interoperability between devices is what is behind some sudden shutdowns that many users have reported in recent times.
HDMI Device Link matches the power state of your PlayStation 5 to that of your TV. When you turn on your TV, the PS5 turns on too. If HDMI Device Link is enabled it can cause your PS5 to shut down without warning. Why is this happening? Well, one of the reasons is that sometimes there are Smart TV brands that support the CEC specification, but they do not manage to make all functions compatible, thus generating some incidents.
To fix it, just we must deactivate this function and check if our problem has been solved. To do this, we will do the following steps:
- In the main menu of PlayStation 5 we are going to Settings > System > HDMI.
- We go to the option 'activate link of the HDMI device'.
- We press the button 'X' of the DualSense to disable this option.
- Now, we will check if the problem has been fixed.
Curiously, these settings did not appear so detailed in the first version of the PS5 firmware, and it was with a first major update that the manufacturer introduced settings that allowed better shaping the operation of HDMI Link. In any case, this is something that does not continue to work correctly for some users, so the best option is to disable this option to avoid problems.
The available options are as follows:
- Enable HDMI device link: This activates the HDMI Link and allows the console to be turned on when your TV is turned on.
- Activate game with a touch: The console is in charge of turning on the TV at the moment you start playing.
- Turn off paired devices: The console turns off the TV when you finish playing the game.
Firmware issues
Sometimes the PS5 system software can cause the console to shut down. A good way to avoid these problems is keep the console on the latest version available. To do this, you must do the following:
- Connect your PS5 to the Internet.
- Go to Settings > System > System Software > System software update.
- Choose 'Update system software'.
- Now, check the option 'Update over the Internet'.
- Confirm the following screens and wait for the firmware to download and update your console.
If you can't connect your console to the Internet, you can download the latest firmware from the official Sony website and update the PS5 with a flash drive.
Issue caused by console rest mode
Another fairly common problem is related to the sleep mode of the console If your console turns off after going to sleep, the best thing you can do is turn it off so that the problem does not occur.
For deactivate sleep mode, Do the following:
- Select Settings > System > Energy saving.
- Select option 'Time until PS5 enters rest mode'.
- Turn on the option to not put the console to sleep while a game is running on the console.
With this, your console can only enter sleep mode if you activate it manually.
How to turn off the PS5
If your problem is that you don't know exactly how to turn off the PS5, don't worry, you're not alone. The process may be a bit confusing since the menu is not entirely intuitive, and on the other hand we have the issue of the lights on the console itself. To turn off the PS5 all you have to do is:
- Press the PlayStation button once of your DualSense controller. The shortcut bar will appear.
- Press down to position yourself on the lower icons and scroll to the last icon of «Food«.
- Select it and choose the option Shut down PS5.
You should know that if the console light is on orange means it's in sleep mode. If, on the contrary, there is no light, it means that it is completely off.
feeding problem
If your console's power system fails, the PS5 may turn off sporadically. On occasion this can occur during a power spike.
The first thing you will have to look at is the cable. The console uses a IEC C7 power cord. It is a very common cable that was already used in the PS3 and PS4, so you can try to replace it with another equivalent that you have at home.
If not, you may have a power supply problem from the console itself. In this case, you will have to process the guarantee or replace it yourself if the term has already expired.
overheating problems
The PlayStation 5 is a huge console because it needs a fairly large heatsink to expel all the thermal energy generated by its processor outward. If you are playing a game and your console shuts down without warning, what is happening may simply be overheating. After all, all computers and electronic devices automatically shut down for safety when they exceed the maximum temperature tolerance. Above a number of degrees, all electronic devices turn off without warning so that their internal components are not damaged.
Detecting what may be causing your PS5 to overheat can be a bit tricky. However, we are going to talk about the two most possible scenarios: poor ventilation and malfunction of the dissipation systems.
Try to locate the console in another place
The PlayStation 5 needs a air flow constant to be able to refrigerate properly. It may happen that we have the console in a living room furniture, almost boxed in and that it is suffocating by sucking in the same hot air that comes out of its ventilation ducts.
If your console has not had this problem until the summer has arrived, begin to suspect that the failure could come from here. As a first solution, do the following:
- Turn off your console and remove the power cords.
- Let the console cool down for at least one hour.
- After time, take your PS5 to a place that is well ventilated, and where you can get clean, fresh air.
- Try now to see if the console works correctly.
If your problem has been solved, you will have to find another place to put it. If the problem persists, but you think it is still an overheating problem, try what we will explain below.
Clean the ventilation system
Over time, your PS5 can fill up with dust. As the grilles become saturated, the ventilation of the console begins to be less than optimal. For this reason, the internal temperature of the console rises and it can turn off without warning. Any electronic device that has a fan works like a vacuum cleaner. If you have pets at home, your PS5 will, for sure, have a lot of hair on its fans.
Luckily, Sony designed the PS5 with a lot of care, and we will be able to clean its ventilation system without having to disassemble the internal components of the console. It will take less than 10 minutes:
- Remove the console base by removing the screw.
- Lift the corner of the faceplate with the PlayStation logo to separate it from the housing.
- As you lift the corner, slide faceplate toward the bottom of the console.
- Remove the left faceplate.
- Use a Vacuum cleaner with a tube attachment to vacuum dust from the ventilation ducts of the PS5. The console has a total of two holes in it for this purpose. You will need to set the vacuum to maximum power to be able to do the process correctly.
- Repeat the steps in reverse order to put the cover back in place and reinstall the console base.